This total quality management course is designed to provide participants with the quality management principles, techniques, tools, and skills for on-the-job applications useful in a wide range of businesses and organizations, including service, manufacturing, government, education, and healthcare. This 8-week-long course will help you learn quality management (QM) concepts and tools that you can immediately apply on the job to improve your organization. 

Course Content:

1. Management – Elements & Styles, Theories, Organizational Designs, Managerial Challenges.
2. Leadership Dynamics,  Transactional & Transformational Leadership in an Organization.  Team Building, Team Mechanics & Team Dynamics.
3. Quality System – Models – Standards – Quality Leaderships, TQM Philosophy, ISO 9001 Std. Internal Quality Audit.
4. Establishing, Implementing, and Maintaining a Quality Management System. Online Workshop.
5. Strategic plan development  & deployment, strategic planning models, business env. analysis.
6. Continuous improvement tools and techniques covering 5S & Kaizen, understanding of 7-Basic Statistical Tools for Process Improvement.
7. Customer-focused organizations; customer ID & segmentation, customer service principles, customer needs, satisfaction & loyalty, and customer diversity.
8. Supply chain management, supplier selection, approval, communication, risk, performance, partnership, alliance