When was TQM invented?

Total Quality Management (TQM) doesn’t have a singular point of invention but rather evolved over the course of the 20th century. Its roots can be traced back to the early 1900s when industries began developing systematic approaches to quality control in manufacturing processes. However, the comprehensive philosophy of TQM, with its emphasis on continuous improvement, customer focus, and employee involvement, took shape in the mid-20th century.

Key contributors to the development of TQM include W. Edwards Deming, Joseph Juran, and others. Deming, especially, played a pivotal role in promoting the principles of statistical process control and emphasizing the importance of a systemic approach to quality. Juran contributed by highlighting the managerial aspects of quality control and introducing concepts like the Pareto Principle. Their ideas laid the groundwork for what would later be recognized as TQM.

While TQM’s principles were gradually taking root, it gained significant momentum in the 1980s and 1990s. This period saw a global shift in the business landscape, with increased competition and a growing emphasis on customer satisfaction. Organizations recognized the need to go beyond traditional quality control methods, leading to the widespread adoption of TQM as a holistic management approach focused on achieving superior quality in products and services.

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